At Applebee’s, Presto tablets by E la Carte are being installed at every table. In total, Applebee’s will be purchasing 100,000 tablets. Customers will be able to pay their food bill and order appetizers and desserts using the tablets. The tablets are not replacing wait staff; wait staff will still take the orders for entrees. […]
Continue readingHow did State Street Corp. achieve cost savings from its co-working building design in Boston?
“Co-working” is a term to describe a work environment where coworkers share the same office but not necessarily the same boss. Co-working centers feature large, central open spaces with couches, coffee tables, and casual furniture. Some private, traditional offices typically are available for occasional use. The spaces are designed to foster socializing and exchanging ideas […]
Continue readingWhat type of quality cost is involved with Toyota’s Prius recall?
Toyota issued a recall in February 2014 for its hybrid Prius. Cars that were built between 2010 and 2014 were recalled globally for a software glitch in the engine control unit (ECU). Customers need to return to the dealer to have the repairs made to fix the issue. Questions What type of quality costs is […]
Continue readingWhat is the impact on cash from Sony selling its old Tokyo headquarters?
In March 2014, Sony signed a deal to sell its old Tokyo headquarters and a nearby building for $156 million. This building served as Sony’s headquarters from 1990 to 2007 and is thought of as the birthplace of the company, where Sony founders worked on the Walkman and Trinitron TV. This building sale follows the […]
Continue readingWould R.S. Owens, the manufacturer of Oscar statues, use job costing or process costing?
The Academy Awards is an annual American awards ceremony honoring achievements in the film industry. Winners receive a statue officially named the “Academy Award of Merit.” However, these statues are much better known by the nickname of “Oscars.” Each Oscar statue weighs 8.5 pounds and takes three to four weeks to manufacture. The statues have […]
Continue readingHow does the renegotiated labor contract impact the standard cost of cars for GM?
A few years ago, Chrysler renegotiated its labor contract with the United Auto Workers (UAW) union. New hires were to be paid $14 per hour, down from the $28 per hour veteran workers received. That cut resulted in an average combined wage and benefit rate per hour in 2011 of $49, compared to $76 per […]
Continue readingWhat is the NPV of Applebee’s investment in tableside tablets for its restaurants?
At Applebee’s, Presto tablets by E la Carte are being installed at every table. In total, Applebee’s will be purchasing 100,000 tablets. Customers will be able to pay their food bill and order appetizers and desserts using the tablets. The tablets are not replacing wait staff; wait staff will still take the orders for entrees. […]
Continue readingShould the original cost of the leftover 10 million pounds of Mighty Wings matter to McDonald’s decision makers?
In the first half of 2013, McDonald’s bought and stockpiled about 50 million frozen chicken wings for a promotion it was planning for fall 2013. In the fall 2013, McDonald’s debuted Mighty Wings, a menu item that would be available only through the end of November 2013. When Mighty Wings came out, McDonald’s did not […]
Continue readingShould the town of Allentown, PA, outsource its pension check-writing?
For years, the City of Allentown, PA, has had its payroll clerk write the pension checks to its retirees every two weeks. The pension check-writing system is based in an older accounting system that was installed in 1983. The only person who has been trained to use the older accounting system to write the pension […]
Continue reading

April 15, 2014 