Tag Archives: external failure costs

What type of quality costs would the torn PUMA soccer jerseys be considered?

At a European Championship game for men’s soccer in June 2016, at least four of Switzerland’s red jerseys were torn during the game again the French team. Three of the Swiss jerseys torn around the numbers. The wardrobe malfunctions left the players with large parts of their backs exposed until they could get to the […]

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What quality costs will Mars incur from its recall of Snickers candy bars?

The US chocolate maker Mars, one of the world’s largest privately-held companies, issued a voluntary recall in 55 countries for Snickers bars, Milky Way minis, and some other candy bar varieties that were manufactured in a Dutch factory between December 2015 and January 2016. A red piece of plastic was found in one Snickers bar […]

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What type of quality cost is involved with Toyota’s Prius recall?

Toyota issued a recall in February 2014 for its hybrid Prius.  Cars that were built between 2010 and 2014 were recalled globally for a software glitch in the engine control unit (ECU). Customers need to return to the dealer to have the repairs made to fix the issue. Questions What type of quality costs is […]

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What are the costs and ethics involved in a recall of surge protectors?

In October 2013, Schneider Electric recalled 15 million of its SurgeArrest surge protectors.  The models recalled were the series APC 7 and APC 8 (manufactured before 2003.) The company warned at that time that the surge protectors could overheat, smoke, and start a fire.  These surge protectors were manufactured before 2003; between the date of […]

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